Office, Australian Consulate-General, Shanghai
Case Officer (LE4)
The Visa Office of the Australian
Consulate-General in Shanghai forms an integral part of the operations of the
Australian Department of Immigration and Border Protection in China.
The Visa Office is seeking applications from
suitably qualified candidates. Successful candidates will be offered an initial
contract of twelve months.
Applicants must be Chinese or Australian citizens.The remuneration for
the position will be CNY 143,812 per annum plus the employer’s social security
contributions (where the successful candidates are Australian nationals, they
will receive an allowance equivalent to the employer’s social security
The successful candidates will be expected
to undertake the duties described below. This selection exercise will also be
used to establish an order of merit for appointments at the Visa Office in
the next 12 months.
Case Officer duties include:
1. Assess and decide applications
for Australian visas, effectively applying and interpreting legislation,
policies and procedures in accordance with lawful decision making and natural
2. Manage visa and citizenship
applications in accordance with DIBP’s Client Service Charter and case
3. Navigate departmental systems
and prepare reports for application processing and decision making.
4. Conduct client interviews,
including in relation to complex and sensitive matters, in a professional and
effective manner and prepare interview reports.
5. Conduct inquiries and/or
complex investigations and research on matters that have been referred from
operational areas in Australia and report findings in clear and useful
6. Liaise with and respond to
clients, stakeholders and agents, often in sensitive or complex circumstances.
7. Respond to client inquiries,
including those of a sensitive or complex nature, providing accurate and
The successful applicant will
meet the following selection criteria:
1. Well-developed organisational and work management skills, including
the ability to manage personal work and to deliver workplace goals within
deadlines. Well-developed skills in working in a team environment.
2. Capacity to respond positively
to change, including supporting the implementation of organizational change.
3. Demonstrated ability to deliver
excellent client service.
4. Demonstrated ability to deliver
quality professional services, apply ethical work practices and maintain the
highest levels of integrity in all aspects of work.
5. Demonstrated ability to make
sound judgments and lawful decisions on complex cases within the context of
Australia’s migration legislation.
6. Demonstrated strong oral and
written communication skills in English and Mandarin.
People interested in employment
in the above positions should lodge the following:
? An application in English, outlining the skills, abilities and personal
qualities that show they meet each of the above the selection criteria (maximum
? A Curriculum Vitae (CV) (maximum 2 pages); and
? Details of two work referees.
Applications which do not address the
selection criteria will not be considered.
In order to manage the recruiting process most efficiently, only
those candidates who have been short-listed will be contacted. If you have not received any communication
from the Visa Office within the next four weeks after the close of application,
please consider your application unsuccessful.
applicants will be required to attend a short interview with a panel comprising
of a Locally Engaged Employee and an Australian officer of the Australian
Consulate-General in Shanghai.
may be consulted for feedback on work performance and verification of work claims.
should be submitted via email to email@example.com by close of business on 14thOctober 2016.